Simply follow our measuring instructions. To make sure you get it right you will need your curtain pole or track in place first if you’re measuring for curtains. Always use a metal tape measure as this improves accuracy.

If you find that you’ve got your measurements wrong, please contact us straight away and we’ll try to sort it out for you. Please note, if work has started it might be too late to make any amendments. If you find that you’ve got your measurements wrong after you’ve received the curtains, please give us a call and we’ll see if there’s any way we can get them altered for you.

Choosing interlining paired with blackout lining is the best way of providing insulation to your home. As you put your order through, on the made to measure section of our website you can choose interlining as an option. If lining and interlining combined are too costly, our new extra thick thermal or blackout lining is also available through the made to measure section.

All of our curtains come as a pair, however, you can specify that you want a single curtain in the case of made to measure. We often have customers choose one curtain for doorways and openings. You do this by selecting ‘single curtain’ during the order process.

Obviously curtains vary in weight according to the curtain fabric they’re made from, their size and the lining options you choose. Sheer curtain fabrics are the lightest and velvet curtains are normally the heaviest. Unlined or lined curtains are lighter than three layer lined & interlined curtains. If you have a curtain pole or track that is not strong and not securely fixed to the wall, you might want to replace it before you hang curtains otherwise the curtain pole could come away from the wall.

If your made to measure curtain (or curtains) are wider than the width of the fabric you have chosen, we will join widths of fabric together with vertical seams. If your fabric has a pattern it will be matched across the seams.

Absolutely. We provide BSXL Evans track which is a heavy-duty, chain-operated aluminium headrail designed to be child-safe, to make sure that our blinds are safe.

If your blinds are wider than the width of the fabric you have chosen, we will join widths of fabric together with vertical seams. If your fabric has a pattern it will be matched across the seams.

Yes, of course! You can request up to 5 free fabric samples.

Yes, fabric can vary from batch to batch. But if you have the same fabric from a different batch in different rooms, it’s very difficult to tell the difference. If the shade of colour that you’re looking for is particularly important, we recommend you call us and ask for a stock cutting so we can cut a sample from the current batch and take a note of which batch it was from.

We recommend you simply hang them up straight away and the creases will disappear on average within 2 weeks. Ironing the fabric could be damaging and ruin your curtains.

No, this is not advisable. The fabric will shrink, there’s a high possibility colours might run and the linings will get ruined. Curtains can be dry cleaned at your own risk but please note they can shrink by up to 3% during the process. If you have to take your blackout/thermal curtains to the dry cleaners please let them know that they’ll need to be put through a very sensitive treatment. The best way to keep your curtains clean is to vacuum them.

Over time yes, particularly if they are exposed to direct sunlight. If your curtains are unlined, they will fade faster than lined or better still interlined curtains. The most effective way to protect your fabric is to use a blackout lining as this will prevent any direct sunlight reaching the face fabric.

Our fabrics aren’t flame retardant. If you’d like the fabrics for your curtains or blinds to go through a flame retardant treatment for FR certification, you need to let us know before you place your order. There will be an extra charge for this. Alternatively we can also source manufactured flame retardant fabrics for your products – give us a call on 0800 121 6370 to discuss your options.

Unfortunately we cannot add lining to curtains that have already been made as we’d have to unpick each stitch! However, if you would like to have a go yourself you can buy lining by the metre from our website.

Interlining is an extra layer of fabric sewn directly between the decorative face fabric and the standard backing lining. It can improve thermal insulation.

Our lead times can vary slightly depending on things like fabric availability and the number of orders in front of yours. We always aim to complete your order as quickly as possible without sacrificing quality. If you have a deadline to work to, please ask us so we can give you an honest answer about the feasibility of making it.

Yes. You can only be guaranteed a full refund if you cancel within 24 hours of placing the order.

We want you to be happy with your new curtains or blinds so if there’s a problem, we will work hard to sort it out. We will accept returns and consider replacements or refunds if there is a problem with the quality of manufacture or faults with the fabric. However, we cannot accept returns in situations where we have been given incorrect measurements or you haven’t seen a sample yet and are unhappy with the fabric.